Get help with lessons, saved items, on-device progress, daily reminders, external documentation links, or privacy.
Email Claro supportInclude the app version, Apple device model, operating-system version, and steps that produced the problem. Do not send passwords, API keys, payment details, private source code, or other sensitive information.
Claro stores progress and saved lessons locally on the device. It does not currently sync through a Macromin account or backend. Confirm that you are using the same device and app installation.
Reinstalling the app or moving to another device can remove local information unless Apple's device migration or backup restores it.
On iOS, open Claro Settings and turn Daily reminder off, then on. Allow notifications when iOS asks. Claro schedules a local reminder for 9:00 a.m.; it does not use remote push notifications.
Also check iOS Settings → Notifications → Claro Learn AI and confirm that notifications and alerts are allowed. Focus modes and notification summaries can delay how the alert appears.
Lessons are bundled with the app, but external documentation links require an internet connection and an available browser. Confirm that the same link opens in Safari and that Screen Time, content filters, VPN settings, or a managed-device policy are not blocking it.
Third-party documentation can move or change. Email support with the lesson title and broken URL so the source can be corrected in a future update.
No. This release has no account creation, sign-in, Macromin backend, or cloud sync. Your learning progress and preferences remain in the app's local storage.
No. This release has no StoreKit integration, subscription, or in-app purchase. Claro does not collect payment-card details.
Apple handles any App Store download or billing records associated with your Apple Account under Apple's terms and policies.
That control clears completed lessons and XP. It intentionally keeps saved lessons and streak history. This matches the explanation shown below the control in Claro Settings.
On iOS, delete Claro instead of offloading it to remove the app's local container. Apple-controlled backups may restore app data when you reinstall. On macOS, email support for local preference-removal guidance.
Macromin cannot remotely erase learning progress because the app does not upload it to a Macromin server.
Read the full Claro Learn AI Privacy Policy for details about UserDefaults, local reminders, outbound links, support messages, and your choices.
For a privacy request, email contact@macromin.in. Include only the information needed to understand the request.
Email contact@macromin.in with the subject Claro Learn AI Support. Describe what you expected, what happened, and the shortest steps that reproduce the issue.